Frequently Asked Questions
Everything you need to know about your Pup Hood shopping experience.
How do I know which size to order?
We provide a detailed size guide on every product page. Since our fashion pieces range from oversized streetwear to tailored fits, we recommend measuring your favorite garment at home and comparing it to our specifications.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items in their original packaging. If the fit isn't right, you can exchange it for a different size at no additional shipping cost for your first exchange.
How long will it take for my order to arrive?
Standard shipping typically takes 5-7 business days within the domestic region. Express options are available at checkout if you need your pieces sooner. You will receive a tracking number via email as soon as your order ships.
Are your garments sustainably sourced?
At Pup Hood, we prioritize ethical manufacturing. We work with suppliers who ensure fair wages and safe working conditions, and we are increasingly incorporating organic cotton and recycled polyesters into our seasonal collections.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How should I care for my Pup Hood apparel?
To maintain the quality of the fabric and prints, we recommend washing your items inside out in cold water and hanging them to dry. Avoid using bleach or high-heat tumble drying.